After Pulse: Coretta Cotton

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Advisory: Please note that this post is about the Pulse nightclub massacre on June 12, 2016. It contains sensitive and difficult to read content.

Coretta Cotton is the assistant director at UCF Victim’s Services. After the Pulse nightclub shooting, UCF Victim’s Services provided advocacy to victim’s families and survivors as well as relief efforts to the UCF community as well.

Advocates are on call for a week at a time. She happened to be on call on the day of the shooting. The director called her around 6AM. Coratta was going to church but the director asked her to be aware that there had been a shooting in Orlando. At that time the number of dead was reported to be eight.

Coretta was asked to report to Orlando Regional Medical Center (ORMC). When she got to ORMC, the hospital was in lock down. There was no one in the bays. Initially ORMC didn’t know what to do with her. She was asked to go to a big room where they were holding the families and survivors who were waiting to hear something. Everyone was being checked in.

People who were injured but well enough to text loved ones were being re-united with their families upstairs. At some point, Coretta began to work with an agent from the FBI to do death notifications. There were nine notifications that had to be done. These nine were at the hospital, while most of the others were still at Pulse.

So Coretta along with some advocates from the Orange County Sheriffs office, worked with the FBI to do death notifications. Even then the number kept rising. It was 8 then it was 20 something and then it finally reached 49. Everyone was frantic to learn what was going on with their loved one.

A separate area was set aside to meet with the families. The officer from the Florida Department of Law Enforcement (FDLE) actually delivered the news. Advocates were on hand mostly for support. After the first or second family got the news people realized it would not be good to go to this meeting. There were a couple of families that only spoke Spanish but the Sheriff’s advocate could speak Spanish.

She was probably at ORMC from 7am to about 3:30pm. There was no break. The gravity of the day didn’t hit until she drove home. That level of grief is something she hopes she never has to face again on that scale.

After Pulse: Melanie Rollman

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Advisory: Please note that this post is about the Pulse nightclub massacre on June 12, 2016. It contains sensitive and difficult to read content.

Melanie Rollman is the founder of the Facebook group Conway Critters. She offered pet sitting and dog walking to survivors and victims pets in the aftermath of the Pulse massacre.

After the shooting Maleanie’s son started blowing up her phone about 2am with text messages. He works as an EMT clinical tech at ORMC in the emergency room for the overnight shift. The first text said simply: “24 dead.” Another said, “at Pulse there is a huge shooting.” At this point she could hear all the helicopters flying over her home. Then she turned on the TV to see what was happening.

She knew survivors would be taken care of, to the best of everyone’s ability. But then she thought, what about the people who died? They might have animals at home with no one to return home to take care of them. Some of these people might not have extended family. She decided she had to save the animals somehow.

The next afternoon, she put out on Conway Critters and her personal page, that she would need help to bring this about. She s tarted getting calls from everywhere, as far away as California, and Canada. Several others were doing the same thing. There were just 2 animals that no family members would take. Those 2 went with a 5013c rescue organization. The rest were taken in by family or friends.

She turned her attention instead to collecting and providing all the food and supplies that would be needed to take care of the animals. People who took in these animals might not have the supplies needed to take care of them. A friend who owns the Monograph merchant offered her store as a drop off point. Crates, bowls, collars, leashes, food, toys, treats were collected. A local radio station announced the drop off spot. It was incredible. By day of or three the store owner was calling saying trucks were needed.

It got too big. She couldn’t handle it all herself. She had to delegate responsibilities. Blue at the Venue stepped in and took all the supplies at her theater. The venue couldn’t handle all the incoming donations, so they had to obtain a storage space at the a Track Shack on Mills Avenue. Everything was moved from the Venue to the Track Shack space. The entire space was filled up. It was amazing.

The drive lasted about two months.

Pulse Victims Services: Christine Mouton

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Advisory: Please note that this post is about the Pulse nightclub massacre on June 12, 2016. It contains sensitive and difficult to read content.

Christine Mouton is the director of UCF Victims Services and the regional coordinator of the Florida Crisis Response Team for the 9th and 10th Circuit. After the Pulse tragedy UCF Victims Services and Florida Crisis Response Team provided aid to victim’s families and survivors.

Christine got a phone call about a shooting at Pulse.  She immediately called her on call advocate, and she directed her to go to the Orlando Regional Medical Center (ORMC). The advocate actually lives close to the medical center. She then proceeded to call her other staff. She managed to get three advocates down there. Then she called her community partners. She called an advocate from the sheriff’s office, she got contact information for the Victim’s Service Center which is a non-profit. They were able to provide some extra support.

An advocate helped identify the nine families who were destined to get the initial death notifications at ORMC. The doctor had to provide the death notification since he had witnessed the death, so a room was set up. Once families went in the room and came out traumatized it became very clear you did not want to go into that room. The advocate was put in charge of convincing families to go into the room. In those kind of moments people respond in terribly different ways. You can not predict how someone is going to respond. Some people just shut down, some are angry and aggressive, and you have to accept that. They have to come to accept the thing they never wanted to hear. Once the family heard the news, the advocates job then, is to provide families with the right options to empower them to make the best choices moving forward.

After Pulse: Lindsay Kincaide

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Lindsay Kincaide is an Orlando Florida mental health clinician and an HIV, LGBT advocate. She volunteered at the Center on Tuesday nights and the volunteers  became known as Team Tuesday. After work they would go to Karaoke night at Pulse.

She loved Pulse. A friend dealt poker at Pulse. Barbara Poma had named the club after her brother who passed away from aids, and she was always open to local agencies coming into the club to do fundraisers.

She started with front desk work at the Center but wanted to get involved as an HIV tester. She did the work to become a certified HIV tester in the state of Florida. She as also a case manager for low income people living with HIV, Aids. She was promoted to become the Center’s HIV program director. She built the program up adding Hep-C and STI testing and she expanded mental health services.

She vividly recalls June 11, the day before the Pulse tragedy. She was running a support group for partners of individuals how have come out as trans-gender. She was running that support group on Saturday mornings. It was a beautiful day. She felt great and went shopping at Publix for the weekend. The plan was to have mimosas on Sunday. She and her partner went to bed early that night, about 10pm. She considered the idea of going out, maybe to Southern Nights, but she was tired.

She woke up the next morning to the text messages, “Are you OK?” “Did you go to Pulse?” A text message at 2Am read, “Are you at Pulse?” from a friend. She assumed her friend wanted her to meet at Pulse. Then she got a text from a best friend in Atlanta. Then she sought out the news at about 8AM on social media. What the hell is going on? She jumped out of bed and woke her partner up, “There has been a shooting at Pulse.” She realized she had to go to the Center. That was her first instinct. Her partner was nervous, “What if they decide to go to the center and begin shooting?” At that point Lindsay didn’t care. She needed to be there. They both went.

They got coffee and immediately drove to the Center and they were some of the first to arrive. No one was prepared for this. The Center started putting information online via Facebook. People started to arrive. Water, Klenex, toilet paper, paper towels, coffee and food poured into the Center. They moved the TV to the front room so that the news could come in.

About mid-morning about 12 councilors went into the back and stated to figure out how to mobilize. They needed to be in the community. A clipboard was passed around but that wasn’t going to work. Someone suggested Google Docs to get organized. A spreadsheet was created. Lindsay began to sign people up, getting their contact information. The Zebra Coalition right across the street donated their crisis hotline. People were sent to the hotel across the street from ORMC where the families were hoping to hear news about their loved ones. They also needed an off site location. The Center was getting insanely crowded. That off site location became Christ’s Church on Robinson.

The Google Doc which she ran had contact information and then tabs for the different sites and different shifts. For the first day, Sunday, She tried to schedule people. It was too much for her to handle alone. She was there until 11Pm on Sunday. She decided to just put the spreadsheet out into the world, and let people sign up virtually. She added new tabs as needed. The document was editable. It went out on all the Facebook pages that counselors are a part of. Her phone blew up with call from all over the country. She was texting, e-mailing and calling out information to everyone to sign in on the Google Doc. She was up until 2AM. Over 700 people signed up. There were about 1000 interactions between June 12 and July 4th.

By Monday they were going to the LGBT clubs, Parliament House, Southern Nights, Savoy, Stonewall, because that is where the community gathers when they need support. That is our safe space. Councilors were at the clubs until midnight. The mental health community wrapped their arm around the LGBT community and said, we are here. They provided support and connected people to counseling. Two Spirit began offering services for free and the Center got their counseling mobilized. Another Google Doc was created where she asked all who had signed up, what they were willing to offer the community. That document went to what became the United Orlando Assistance Center and to the Center as a counseling resource guide.

 

After Pulse: Catholic Charities

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Gary Testor executive director of the Catholic Chrities of Central Florida, went to mass the morning after the Pulse Nightclub shooting. He head that there had been a shooting but the information was sketchy at the time. At about 10:15AM he got a text message from the chancellor of the dioceses, Carol Brinati, that Deacon David Grey was going to call. The call came at about 11am. David was at the Hampton Inn with other clergy. He needed counselors. Ten minutes later he called back and had realized that there was a need for Spanish speaking professionals.

It was chaotic at the Hampton inn and translators were needed. Gary called Debbie Cruz to arrange to get translators on site by 1pm.

Joel Stinera,was called by Debbie and then Rosa. He drove down to the Orlando Regional Medical Center (ORMC) and arrived about 2 or 3pm. Family were waiting for news about their loved ones who may have been shot. It was crowded and disorganized. The experience was overwhelming and sad. He tried to comfort the family’s and friends of the victims.  Someone stood at a podium and started reading the names of the people at the hospital. After the list was read they said, “Well, if your family member wasn’t mentioned, they didn’t make it.” This was all in English. Many did not understand. Family cried. When family actually got news the chaos got worse. That experience marked him for life.

Julio Rivera saw the news on Facebook. His family began to call checking to see if he was OK. He flipped on the TV and couldn’t believe what he saw. Debbie Cruz contacted him and asked him to get downtown as well. People met at the Catholic Charities office and they went together to the Hampton Inn Hotel. They entered through the back door of the hotel. There was no security. They walked a long hallway with people crying, yelling and laying on the floor. He recognized some people, including former clients and talked to them. A doctor of director from hospital announced the names. The victims were in two different hospitals. The first names were people who were in stable but critical condition. Every announcement was in English. No one was translating. Julio tried to shout his translations over the chaos.

The second round was names of people at ORMC, in critical condition. People were advised to talk to a representative, but again this as all in English. People shouted, “Shut up we can not hear!” If a name was not announced then they did not have information about that person or they are deceased. When the translator announced that true chaos broke out. There was screaming crying and people hitting the walls. There was a lady on the floor and he gave her a bottle of water and tried to comfort her. The chief or police got u to the podium and said he understood the situation. He asked for time because they were still investigating. By that time no one was listening. It isn’t what you say, but how you say it and there was no compassion in the announcements. People who heard their loved ones names left for the hospitals. Everyone else stayed and waited. There was some media inside taking pictures. Julio stayed until about 7:30pm.

Jan Vena and Belle

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This post is about the shooting that took place at the Pulse Nightclub on June 12, 2016. It contains difficult content, so please do not read on if you feel you may be effected. 

This article and sketch have been posted with the express written permission of the interviewee. Analog Artist Digital World takes the privacy and wishes of individuals very seriously. 

Jan Vena works at Orlando Regional Medical Center (ORMC) and in her off hours she volunteers by offering pet therapy with Belle, her pet Collie. She found Belle at a dog show at the fairgrounds. She was walking through the grooming area and watched a lady grooming collies for show. She had a really pretty 4 month old puppy on the table. Jan asked about how she trimmed and brushed the pup and the handler was very helpful. They negotiated and Jan ended up taking Belle home that very day. She has been with her ever since. Collies overall are gentle and loyal.

Belle was given a Canine Good Citizen (CGC) test and she passed with flying colors as a dog who could go out in public and behave. They said she was a trustworthy dog. The CGC is a basic acceptance certificate and it started Jan and Bell in pet therapy since the tester worked a therapy program. It sounded interesting, she worked at the hospital anyway and on her days off she could go in with Belle and see patients. Shortly after that Jan had surgery herself. She had one visitor and it was the German Shepherd. She had seen both sides of pet therapy and she wanted to be part of it. Now there are 48 dogs in the ORMC pet therapy program. The dogs have become accepted at the hospital. They do as much staff therapy as patient contact.

On June 11, 2016 Jan was home alone. Her husband was in China working on Shanghai Disney. It was an average weekend day with cooking, cleaning, and probably working on her collection of 200 orchids. She woke up and turned on the news. She wasn’t sure what she was hearing at first, with the news breaking every 30 seconds. She didn’t grasp the magnitude of it. Many had been shot. The numbers kept growing. She and her husband Skyped every day and he said, “I heard about the Pulse incident there.” He knew about it the same time she did. ORMC was just a few blocks north of Pulse.

The hospital called in therapy dogs individually at first. Since Jan was an employee and had a long history at the hospital and Bell had such a gentle demeanor, they were called in just 3 days after the shooting. Along with the Chaplin, Belle and Jan did visitations for anyone wanting to spend time. The environment was like nothing she had experienced before. There was a quiet dark shadow looming over the hallways. Security was everywhere. This was the place of all the action, but the hospital itself was full of remorse. It was cold, she felt lonely going in. Jan just wanted to do what needed to get done and not bother anybody or say anything wrong. It was difficult to discuss and probably shouldn’t have been discussed at that point. The investigations had to go on, security had to do their job, and Jan and Bell had their job to do.

Most of the injuries were so tragic that people weren’t let into shooting victims’ rooms.  She and Belle mainly visited with families who were in the trauma waiting area. They went to the emergency room where the staff benefited greatly because of what they had just been through.  Many doctors didn’t respond much, they were dealing with the everyday. Some got down on their knees and cried in Belle’s fur. If they were having a stressful day in the emergency room, it is amazing what touching a dog can do, some of the stress melts off. They didn’t know how long to stay. They stayed for a couple of hours that first day. It was stressful for Belle.

The news media was there in force. They had big boom microphones as well as lenses that were as close to the ER as possible. The trauma bay doors would open and close and they wanted a glimpse of someone, a story, a word, or someone screaming. Any little tid bit to take back to the station. It was irritating to Jan. These families were in such disastrous trauma, trying to deal, and they were pushing their camera in. The hospital finally had to park two big firetrucks in front of the entrance. Then the media had drones flying outside the windows of patients rooms to try and get a picture. Being on the care taking end, that was one of the most frustrating things. The media parked on Orange Avenue was from everywhere, with trucks, trailers, vans. and huge mobile units. There were news organizations from around the world parked down Orange Avenue. They exemplified the magnitude of the moment.

After working all day, Jan didn’t have the energy to bring Belle in for the evenings. She went on her day off and on weekends. Several of the shooting victims got to know Belle and Jan in the following weeks. Many of the families of shooting patients spoke Spanish. Jan doesn’t speak Spanish, but they didn’t need to speak. Belle did a lot of the talking. The families knew why they were there, and Jan understood why they were hurting and nothing needed to be said about it. Someone might be on the phone speaking Spanish and they would reach down and pet Belle with their other hand. It was just her presence that mattered and they were OK with that. When they were waiting and waiting for an answer or a test result, they were happy to see Belle. It got to the point where some families would ask for Belle and Jan to sit with them. They were very appreciative. There were also times when they weren’t up for it.

The work Jan and Belle did in response to the Pulse shooting was worth more than she could have ever imagined. She got back more than she ever gave. They continue to offer comfort to anyone who needs it.

Taking your Pulse town hall meeting

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Orlando Regional Medical Center (ORMC), the hospital that treated most of the Pulse survivors, hosted a Pulse town hall meeting at the hospital just a few blocks north of Pulse. I had to ask the valet which building the meeting was in and he pointed me in the right direction. The entry had a metal detector so I had to empty my pockets and assure the guard that pencils are not weapons. The way to the meeting room was long and winding. I was a bit late, since I had rushed to the hospital after teaching a class. As I slipped in the Town Hall meeting was already underway.

WMFE’s Matthew Peddie spoke with survivors, first responders, city officials and LGBT/Latinx community leaders.The first panelists were Christopher Hanson who was in the club and survived, Dr. Joshua Corsa, Orlando Health, who wrote the viral post about his blood-soaked shoes, and Nurse Emily Brown, of Orlando Health.

Christopher Hanson was asked about his experience on the evening of June 12, and he briefly described his night. I have heard two interviews and was amazed at how brief he kept his account. Nurse Emily Brown, described her evening if hiding when reports surfaced that there might be a shooter in the hospital. She had been told that things were about to get crazy and then 36 patients arrived in the first 36 minuted. There was no time to think. Dr. Joshua Corsa was asked about his sneakers. He worked for 30 hours straight trying to save lives and when he finally had a moment to reflect, he realized his brand new sneakers were blood soaked. He wore that same pair of sneakers every day until the last survivor left the hospital.

Orlando Mayor Buddy Dyer and Orlando Police Department Chief John Mina were the next people on stage. Speaking about a future memorial, Buddy pointed out that the community process is in some ways more important than the final creation. Everyone should have input into the process.A sculptor submitted a sculpture honoring the Pulse victims but the mayor said that it wasn’t his place to decide what art is appropriate.An audience member stood and asked about what measures are being taken to keep undocumented LGBT survivors safe from being deported if they turn to authorities for help. Chief Mina pointed out that Orlando police have never been involved in deportation. It isn’t their job. Seattle began a program called the Safe Place Initiative which puts rainbow stickers on businesses that support different cultures and diversity. That program will be implemented in Orlando. A woman from the audience stood up to the mic and spoke of the fierce love that came from our city government. Our community experienced a strong commitment to love and that message remains strong today.

The final panelists were Christopher Cuevas, Executive Director of QLatinx and Terry DeCarlo, Executive Director of GLBT Community Center of Central Florida. Christopher feels that people are still struggling in isolation. “Thousands of voices need to be echoed from the mountain tops.” he said. Terry was outraged by the media’s insistence that the 911 tapes be aired on TV. He also hated the video reenactment that was created recently. He warned as many people as he could, but a mom was making dinner in the kit hen and overheard her son on a 911 tape. That level of emotional damage is irreparable. He wished that the media could instead celebrate the lives lost, and share the stories of heros. He was thankful to those who bear witness.

The evening was part of Story Corps: Taking Your Pulse project and the first of a series of Dare to Listen events held in the community on tough topics in 2017. The long sterile hospital hallways felt strangely ominous as I navigated the maze back towards my car.