Bryan Batien is a psychologist at the Orlando Veterans Administration Medical Center. After the Pulse nightclub massacre the Orlando VA offered significant volunteer counseling to members of the community, victims families and survivors.
The morning after the Pulse nightclub shooting Brian’s wife turned on the TV. News of the shooting was on all of the channels. They sat and watched all of the updates, feeling helpless. His wife is also a psychologist and they are used to working with trauma so they knew how devastating this would be for the community. They both wanted to help. They both work with Post Traumatic Stress Disorder (PTSD) and realized this might trigger some of the vets they work with. They realized there might be a flood of people going to the Lake Nona clinic.
He texted his chief of psychology and said he could go into the VA if needed. Half an hour later he got a text back about the emergency response team. Bryan had been to the Institute of Disaster Mental Health so he and his wife had training in psychological first aid and responding to disasters and emergencies. The text response asked if he could get to the Hampton Inn in 45 minutes. This is where the families of victims and survivors were meeting. He had no idea what he would be doing at the location.
The Va sent several giant buses that can be used as portable offices and medical exam rooms. Families were there because they could not get a hold of their loved ones. Families were starting to collect there and waited, not knowing. A briefing was vague, they were asked to do what they can and answer questions. Give people water, guide them if they don’t know where to go. Just be there if people need to talk. As they identified the victims, both in the hospital and deceased, they slowly figured out how to notify families. That went on throughout the night.
The second day they went to the Beardall Center and the process was much the same. They pulled in families one at a time, and the psychologists would be there with the family. Families saw other families come out of those rooms, so they suspected the outcome. But there is always the hope that their loved on was recovering in the hospital.
This was the first time he had to be involved in giving death notifications. The first time he entered one of the rooms with a family, he didn’t know what to expect. After being told, the family would be in the room for quite a while. When hope was shattered there would be a floodgate of emotion, grief, sadness, loss, and pain. It took a long time to get to a place where they could leave. As a psychologist he is used to working towards a goal, but here, he could do nothing. The process became a blur.