Advisory: Please note that this post is about the Pulse nightclub massacre on June 12, 2016. It contains sensitive and difficult to read content.
Heather Wilke is the director at Zebra Coalition. After the Pulse nightclub massacre the Zebra Coalition provided significant services for the LGBT community. Zebra assists LGBT youth. Heather was at Zebra for about a year and experienced an exciting year of growth and then Pulse happened. Things turned for the entire community. Zebra was suddenly in the spotlight. Everyone was in crisis. For two weeks media was swarming everywhere. As the director she kept getting calls from media for at least six months.
The night before the shooting Heather went to bed at 9pm. She announced on Facebook that she was putting her eye mask on and turning the phone off. With a small child, sleep becomes precious. It was 6 am when she got up and first looked at her phone. She checked on family and friends and then the Zebra kids and staff. Everyone she contacted was fine.
She went to the Center at 8:30am. There was a press conference with LGBT leaders at 10am. That evening there was supposed to be a dinner with friends. That went on hold. The day was a blur of response and reactions. Everyone was in crisis mode. The streets were blocked off in every direction down by Pulse and media was swarming. Police had to redirect traffic on Mills because of the Center across the street. At the Center board members were scrambling to figure out what could be done.
The Center was packed. People needed a community. They needed to physically be around people and have a place to gather. The Center became that. It was a beautiful thing to witness. Security came out to figure out who could go in. People brought food. Overflow supplies went to the Zebra Coalition.
The Zebra Coalition put everything aside and responded to the community needs. They responded to survivors, youth that were in the club at the time of the shooting. Zebra became the hotline for two weeks. They already had a 24 hour hotline that then was directed towards the crisis. Mental heath counselors in the community all stepped up. All the volunteers were organized. People rotated through Zebra. Counselors came in for 3 to 4 hour shifts 24 hour a day. Many of the calls were not from youth but instead from people who wanted to help.
People started bringing water to the coalition. They had water from floor to ceiling in the back room. Startbucks came by every day with coffee. Universal Studios brought lunch every day. Church groups and school groups came by delivering trinkets. At one point all the windows at Zebra were full of art. One group delivered rainbows so there were rainbows everywhere. Therapists made “You Matter” cards. The school of holistic medicine brought by essential oils.
After several weeks the Orlando United Assistance Center (OUAC) took over the organizational aspects of donations and distribution. Zebra went back to business as usual with a different lens. They were always supporting youth in crisis, but now they had this trauma lens. Youth felt unsafe. It was about a week before many regulars started coming back. They were scared, they didn’t want to leave their houses. When they already had anxiety and depression issues, they wanted to get them back to actively engage with them. That fear lingers. The past Pride, people didn’t want to go into massive group gatherings. People felt they have a target on them.
Zebra did work with several youth who were in the club at the time of the shooting. Noises can trigger the Post Traumatic Stress Disorder (PTSD). One youth didn’t reach out for help until six months later. For the most part however, OUAC handled survivors and families of the victims.
For six months Heather was working in non stop crisis mode. After six months she finally got some time to decompress and the enormity of what had happened sank in.